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Job Title: Warranty & Service Administrator

Location: Colchester

Job Type: Part time – 25 hours – 30 hours per week

Overview:

Unify are thrilled to be recruiting for a Warranty & Service Administrator to join an established Agricultural Dealer based in Stratford Upon Avon.

This part-time role involves managing warranty claims, maintaining service standards, and performing general administrative duties within the service department.

What do I need?

* Strong administrative skills and proficient in IT

* Ability to work under pressure and prioritize tasks effectively

* Excellent communication skills and a good technical understanding of the industry.

Responsibilities:

* Reviewing and preparing warranty repair orders, including all necessary forms, and supporting materials.

* Maximizing warranty returns from manufacturers by accurately tracking warranty work, credits, and associated paperwork.

* Managing manufacturer warranty payments, returning warranty parts, and reconciling warranty schedules.

* Keeping accurate records of warranty submissions, credits, rejections, and customer contributions for goodwill claims.

* Ensuring service records are up-to-date and accurate.

* Building and maintaining relationships with other staff, manufacturers' representatives, and other key contacts.

* Overseeing the warranty process in line with health and safety standards.

* Handling general administrative tasks, including managing calls, invoicing, and time recording.

Working Hours:

This is a part-time position, with 25-30 hours per week