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Regional Director

Role Objectives:

The Regional Director is responsible for overseeing the performance, development, and strategic direction of operations within their region. This includes ensuring strong customer relationships, driving business retention and growth, managing budgets, and ensuring compliance. The role requires close collaboration with Senior Regional Managers and office teams to align operational goals with business objectives

Key Accountabilities:

* Provide leadership and support to Senior Regional Managers and operations teams.

* Maintain strong client relationships, ensuring retention and service excellence.

* Oversee budgets, ensuring financial efficiency and corrective actions where needed.

* Ensure compliance with health, safety, and operational standards across sites.

* Manage high-level HR cases and support teams in employee relations matters.

* Work closely with sales teams on new business opportunities and contract mobilisations.

* Analyse performance data and report insights to senior leadership.

* Drive continuous improvement and strategic planning within the region.

Background and Experience required:

Excellent customer service skills required with a good knowledge of the service/cleaning industry. Budgetary awareness and critical thinking skills are essential.

Personal Skills:

* Leadership – Ability to inspire, support, and guide teams to achieve objectives.

* Strategic Thinking – Forward-looking with a strong ability to plan and execute long-term goals.

* Decision-Making – Confident in making informed decisions that benefit the business and clients.

* Problem-Solving – Proactive in identifying and addressing operational challenges.

* Resilience – Ability to work under pressure and adapt to change effectively.

* Collaboration – Skilled in working across teams to drive cohesion and alignment.

* Communication – Excellent verbal and written skills for engaging with clients and teams.

* Professionalism – Maintains high standards of conduct, discretion, and integrity.

Competencies:

* Strategic mindset with strong decision-making ability.

* Ability to manage multiple priorities effectively.

* Strong presentation and reporting skills.

* Proficient in Microsoft Office and business analysis tools.

* Professional, proactive, and solutions-focused approach