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JOB ROLE: Service Administrator

LOCATION: Chard, Somerset

SALARY: £25,000 - £30,000 PA DOE

THE ROLE:

Are you an organised and detail-orientated individual with a passion for delivering exceptional customer service? Our client, a renowned, award-winning luxury distribution organisation, is seeking a Service Administrator to join their team. As the backbone of the team, you will play a pivotal role in ensuring seamless coordination and execution of all administrative tasks.

KEY DUTIES:

Appointment booking and coordination.
Responding promptly to incoming service and repair requests from customers via phone or email.
Coordinating with service engineers and customers to assign and schedule appointments.
Managing customer expectations in a friendly and helpful manner, confirming appointments, and providing advice on service and repairs.
Ensuring prompt resolution of customer issues and concerns, delivering exceptional customer service.
Maintaining accurate records of service and repair appointments, customer details, and relevant documentation.
Generating service reports and other documentation as required.
Conducting follow-up calls with customers to ensure satisfaction with service and repair work.
Monitoring service and repair processes to identify areas for improvement and implement solutions.
Collaborating with service engineers and other team members to optimise scheduling and improve service delivery.
Communicating effectively with internal teams to ensure seamless coordination of operations.
Developing a sound knowledge of products to support the provision of advice and customer care.SKILLS REQUIRED:

Previous experience in a customer service or administrative role, preferably in a service or repair environment.
Understanding of the importance of delivering exceptional customer service.
Excellent organisational and coordination skills.
Ability to multitask and prioritise tasks.
Confident communicator with a personable nature, easily connecting with clients.WHAT'S IN IT FOR YOU?

Our client offers a cheerful and welcoming team, along with a generous salary. As your knowledge and confidence grow, there is an opportunity to earn more. You will also enjoy 25 days holiday + Bank Holidays, a Pension Scheme, Bonus Schemes, staff discounts on company products, ongoing training, and a modern, open-plan working environment with onsite parking and impressive staff facilities.

If you are ready for an exciting challenge and want to be part of a company committed to providing high-quality products and exceptional customer service, apply now! Join our client's team and make a significant impact in their Service Administrator role.

NEXT STEPS…Please apply online or call Debbie on (phone number removed) for more information. We also welcome you to send your CV directly to (url removed).

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