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Office Administrator / Customer Service Assistant          

Location: Newcastle-Under-Lyme

Hours: Monday to Thursday 8am – 4.30pm / Friday 8am – 12.30pm (36.5 hours per week)

Duration: Temporary to permanent

Rate: £12.49 per hour

The role:

We are looking to recruit an Office Administrator/Customer Service Assistant to join our clients busy Commercial Department. Reporting to the Commercial Director, this role will support the Sales and Marketing functions of the business with a range of tasks, including:

Main duties:

Managing and processing customer inquiries, quotations, and purchase orders through the company's computer-based system
Administering the company’s CRM (Customer Relationship Management) system, including regular updates on customer inquiries
Communicating regularly with customers via phone and email
Collaborating frequently with internal departments to ensure smooth information flow and meet business needs
Assisting the Purchasing team during busy periods and providing holiday cover
Supporting management with departmental reporting and other administrative tasks

About you:

Proficient in using computers and Microsoft 365
Highly organized and methodical
Friendly and approachable demeanour
Previous experience working in a fast-paced office environment is essential

Benefits (permanent):

25 days annual holiday entitlement + bank holidays
Early finish on Fridays
Company pension scheme
Employee assistance programme

Interested? Call Meg on (phone number removed) or email   

INDCOM