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TRADE COUNTER SALES / ADMINISTRATION
Annual Salary £27,300 pa
Working hours:
Mon-Fri 7.30am - 5.00pm (scheduled breaks: 45 minutes lunch / 15 minutes morning tea / 15 minutes afternoon tea)
Alternate Saturday 8.00am - 1.00pm
MAIN DUTIES AND RESPONSIBILITIES
* Main priority – assisting with customers by telephone and face to face
* Order processing, dealing with all types of payment methods
* Assisting and helping customers with problems/complaints in a professional manner. Escalate to higher Management if necessary.
* Responsible for processing all paperwork relating to installation work. Preparation of quotes for all install work, following up with telephone calls to confirm quotes have been emailed. (In your absence pass to Caroline Boncey)
* Dealing with any issues relating to installation processes, keeping a log of any additional materials taken for specific jobs, and ensuring customers are charged when appropriate, and escalating when necessary, to higher Management
* Preparation of paperwork relating to all install jobs every Thursday, to present to Operations Manager for payments.
* Responsible for monitoring live orders on Vector, including collection/closing orders, following delivery, including completion of all Hightown jobs, and emailing Invoices through to Finance.
* Signage/special offers
* Debt collecting – Including emails to customers for install work, requesting payments/stage payments. Assisting Tina Smith, ensuring all outstanding monies are collected weekly.
* Assisting other staff members in allocating any payments received, within Vector.
* Preparing fitters job sheets weekly.
* Ensuring that office stationary/cleaning supplies/stamps are available for use – advising James when the need arises for re-stocking
* Responsible for ensuring all prices on Company Website and Trade Price List are current, including additions of any new products.
* Occasionally being prepared to take on any role and responsibility within the organisation in order to ensure effective running on a day to day basis.
* KPI reports for successful install work – to be presented to Operations Manager on a monthly basis. In addition to this present monthly figures for all install work, with material and labour breakdown. Any accepted quotes must be highlighted in Garys diary, to enable Tina to follow-up with pro-active calls.
* Assisting with end of day tills/cashing up, as and when required.
* Responding to telephone messages
* Contacting customers to advise the arrival of ordered materials
* Occasional loading in yard, when necessary.
* This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
ROLE REQUIREMENTS:
* Excellent verbal communication skills, and the ability to listen actively
* Interpersonal skills – the ability to work well with others, and be empathetic and understanding
* Problem solving – the ability to troubleshoot and resolve issues
* Attention to detail – the ability to be thorough and pay close attention to detail
* Patience – the ability to remain calm in stressful situations
* Adaptability – the ability to adapt to different situations
* Knowledge – ability to learn about the range of products, in order to offer informative customer service
* Multitasking – ability to multitask and work under pressure at times
* Computer Skills – The ability to use a computer and relevant software packages (training can be given)
* Social media platforms – in the form of advertising our excellent range of products and service