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We are recruiting for a Client Services Support person to join our Manufacturing client in Hove, East Sussex.
Working initially on a 3 day week (nominally Tuesdays, Wednesdays and Thursdays). Leading to a 5 day week in time.

This is a fantastic opportunity for an individual looking for a stable position in a varied working environment, located in Hove. The successful applicant must be willing to work directly with our client base and enjoy working as part of a team to complete various office-based duties. Full training provided. Great opportunities for the right candidates.

Job Purpose: To work closely with other members of the Client Services Team, the Sales Executive Team and the Marketing Team. To liaise directly with our large client base - ensuring you accommodate their requirements. To build relationships with existing customers and generate future bookings.
Duties will include:
• Generating quotes from our sales team
• Loading of campaigns into the system and ensure the smooth running of a campaign from start to finish
• Loading of print jobs that require attention to detail (to the millimetre!)
• Dealing with direct enquiries in a prompt manner – Answering calls
• Managing relationships with transport companies
• Liaising with production to make sure job is on track
• Identify opportunities through regular contact with our clients and through strategic planning
• Using our internal systems to record, in a timely manner, accurate details of our relationships with clients
• Building a picture of client needs, spotting trends, identifying improvement, replicating best practice across client-base and fully understanding reasons for lost clients.
• Assisting with problem solving to the benefit of client relationships
• Forecasting likelihood of renewal next year being positive or negative – identifying renewals at risk and discuss a proposal with line manager to manage and execute a plan devised to reduce risk and increase likelihood of continued sales.
• Perform other duties as assigned from time to time- which can entail working on the factory floor-assisting with the packing during the height of distribution lead times.

The ideal candidate:
• Previous Client Services experience
• Track record in building relationships – in person, online and via telephone
• Good communication skills with a high level of accuracy and attention to detail
• Ability to work on own initiative and manage varied workloads according to official and natural deadlines
• Experience of working with database/CRM packages.
• Evidence of drive and determination to hit targets
• Willingness to work within a team and achieve both individual and wider team goals
• Strong account management skills.
• Evidence of ability to forecast financial outcomes, identifying challenges and risks and to manage a plan of action in those circumstances.
• Experience and skills using Microsoft Office applications