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Home Support Matters is looking for a proactive and dedicated Field Care Administrator to join our quality team. This role is essential to ensuring high-quality care and support for our customers, while also providing guidance and oversight for our team of care/support workers aswell as customers.

 In this role you will fully utilise your excellent planning and organisational skills along with your experience in the care sector, when dealing with the case management of customers by assessing, planning, implementing and evaluating customer care to a high evidence-based standard and in line with Company policies. 

This role will be working full time in our Beccles branch and in the field 37.5 hours per week Monday to Friday 9am till 5pm.

You will be required to work On Call which would include working early/evening shifts and Weekends on a rota’d basis. Working on call requires you to be the designated contact for the out of hours teams and supporting all aspects of care delivery - this is paid additionally to the salary and training will be provided.

You will also ensure contractual compliance is achieved through regular reviews, monitoring and audits and manage the individual financial contracts with Local Authorities / Clinical Commissioning Groups.

Home Support Matters delivers care and support across a wide range of home care services, ranging from visiting care to very specialist services.

Key Responsibilities

Quality Audits & Reviews: Conduct regular quality reviews to ensure care standards are met and documentation is up-to-date.
Field Supervision: Perform field assessments, competency checks, and risk assessments for care/support workers.
Customer Relations: Liaise with social and healthcare professionals to adapt to customers’ evolving needs.
Compliance & Documentation: Maintain accurate customer care plans, risk assessments, and monitor medication records (MAR charts).
Incident Management: Document incidents, escalate concerns, and ensure safe safeguarding practices.
On-Call Support: Participate in the on-call rota to provide out-of-hours support when needed.

Core Skills & Competencies

Strong communication and customer relationship skills
A collaborative, results-driven approach with a passion for quality
Solid IT skills, including Microsoft Office
Ability to problem-solve effectively and think on your feet

Qualifications & Experience

Essential: Minimum NVQ Level 2 in Health and Social Care (or equivalent), experience as a community Care Worker, and a valid driver’s license and your own transport.
Desirable: Experience managing people and working within regulated environments.

Why Join Us?

Competitive salary and benefits package
Opportunity to make a tangible impact in the lives of vulnerable individuals
A supportive team environment committed to quality care and continuous improvement
Ready to make a difference? Apply today to become a vital part of the Home Support Matters team