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Account Manager
Location: Northampton
Salary: £30k - £35k per annum DOE
Hours: Monday to Friday, 09:00-17:30 (flexibility required)
Start Date: Immediate

Staffing Match is seeking an experienced and proactive Onsite Account Manager to join our team in Northampton.

This is an exciting opportunity to take on a pivotal role, managing the day-to-day operations of our temporary workforce, ensuring client satisfaction, and driving performance to meet business objectives.

Responsibilities:

Operational Focus

Proactively manage operational issues in line with client requirements, KPIs, and Staffing Match processes.
Maintain a pool of fully compliant staff ready to meet bookings.
Ensure performance targets, service level agreements (SLAs), and regulatory requirements are consistently met.
Monitor and manage compliance targets and procedures.
Recruit, train, and manage Staffing Match Account Coordinators as needed.
Ensure timely and accurate completion of administrative duties, including payroll.

Client & People Focus

Build and maintain strong relationships with clients, line managers, and the temporary workforce.
Achieve KPIs as set out in the SLA and address any client queries promptly.
Understand client recruitment needs and collaborate with the resourcing team to develop effective strategies.
Manage attendance, handle holiday and absence requests, and conduct RTW interviews in line with policies.
Conduct regular new starter reviews and escalate any issues to senior management.

Recruitment & Process Focus

Coordinate recruitment efforts with the resourcing team to ensure an effective temporary workforce.
Deliver induction processes to ensure new starters understand their roles and receive appropriate support.
Handle all administrative duties accurately and efficiently, with a focus on quality.
Ensure all relevant client checks are completed before assigning candidates to roles.

Key Skills:

Minimum 1 year of account management experience.
Strong verbal and written communication skills.
Client-facing abilities with a natural aptitude for building relationships.
Problem-solving skills and the ability to manage expectations.
Attention to detail and ability to work under pressure.
Desirable: Knowledge of logistics or manufacturing.
Full UK driving licence required.

Key Behaviours:

High energy, enthusiasm, and drive to succeed.
Flexible and adaptable to varying shift patterns.
Innovative, results-driven, and self-motivated.
Team player with strong initiative and leadership skills.
Approachable and capable of motivating others.If you're ready to elevate your career and join one of the UK's fastest-growing recruitment agencies, apply now for immediate consideration