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If you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you….

We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.

You will be working as part of a small but busy team of customer service advisors who provide customer support to 20 + e-commerce brands through telephone, email support and online chat support.

You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.

Key responsibilities

* Act as the main point of contact for agents and assist with customer case resolutions.

* Monitor daily operations, including online chat services, inboxes, and payment queues.

* Review and share customer feedback

* Train and onboard new agents, creating training materials as needed.

* Support the Customer Service Manager with scheduling, reporting, and agent performance management.

* Manage daily and weekly meetings with stakeholders and internal teams.

* Handle system access, chat operations, and agent scheduling support.

* Ensure smooth communication and operations for UK/EU teams.

Working hours: Monday to Friday 9am-6pm (no weekends)

Our client offers a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis. If you are interested in the role, please apply and we will call you back for a more in-depth chat!

Due to the office location, access to your own method of transport would be beneficial for this role