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Red Recruitment is recruiting a Customer Administrator in Taunton to join a not for profit private healthcare provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.

The salary is £24,912 per annum but rises to £32,000 after the probation period.

Benefits and Package for a Customer Administrator:

Salary: £24,912 per annum, rising to £26,089 following the probationary period
Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
Contract Type: Permanent
Location: Taunton
Non-contractual bonus
Treat paid at Christmas
Access to private medical insurance cover
Cash plan
GP services
Purchasing additional annual leave
Pension plan
Great social activities and eventsKey Responsibilities of a Customer Administrator:

Being the first point of contact for all customer enquiries
Answering high-volume inbound calls and answering customer queries on WhatsApp and live chat
Supporting the customers in their times of need, including registering a claim and helping customers find the right medical professional
Delivering the highest level of customer service
Providing administrative duties when required
Ensuring the customers data and information is kept up to date and is inputted accurately Key Skills and Experience of a Customer Administrator:

You should be passionate about delivering the highest level of customer service
You will need to have previous experience working in a telephone-based role
Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
You will need to be confident with fantastic communication skills
You should also feel comfortable working independently as well as part of a teamIf you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)