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Join us on the Journey...

National Express are recruiting an experienced Site Reliability Engineer to join our team, based at Head Office, Birmingham. As the successful candidate, you will with a focus on infrastructure, you will play a pivotal role in ensuring the reliability, performance, and security of our distributed infrastructure environment. You will leverage your deep technical expertise and problem-solving skills to support, evaluate, build, deliver, and maintain a high-quality infrastructure that meets the evolving needs of our business.

What you'll do:

Design, implement, and maintain highly available and scalable systems on AWS

Develop and maintain automation scripts and tools to streamline operations and reduce manual tasks

Monitor system performance, identify bottlenecks, and implement optimizations to improve response times

Forecast resource requirements and ensure adequate capacity to meet business needs

Operate and maintain traditional IT infrastructures, cloud ecosystems, and IT services to meet business needs. Manage compute, storage, and networking environments in a MSP environment

Manage infrastructure using IaC tools (e.g., Terraform, CloudFormation) to ensure consistency and reproducibility

Implement robust monitoring and alerting systems to proactively identify and address issues

Contribute to security best practices and implement measures to protect our systems and data

Manage relationships with 3rd party vendors for technical support, build, and maintenance

Participate in projects and service improvements related to infrastructure and data centre services. Identify, own, and implement proactive maintenance plans, including upgrades and patches

Provide specialist-level incident and problem management support. Perform problem identification, root cause analysis, and recommend service improvements

Meet service level agreements (SLAs) for infrastructure services

Adhere to National Express's processes, including change controls, problem records, and supportability of technology

Maintain infrastructure supporting documentation in line with improvements and maintenance activities

Drive continuous improvement initiatives to enhance system reliability and efficiency

What you'll need:

Three years plus of hands-on experience leading to a deep understanding and proficiency of AWS services (e.g., EC2, S3, RDS, Lambda, CloudFront) and best practices

Experience working within an ITIL framework in organisations of 3000+ users

Excellent customer-facing skills, including critical issue escalation resolution, root cause analysis, and accountability

Understanding of Microsoft Server platforms, Hyper Converged Infrastructure, Domain services with hand-on experience, Backup, business continuity, Disaster recovery, and data centre operations

Proven experience with Infrastructure as Code (IaC) tools like Terraform

Strong scripting skills in Python or Bash

Experience with monitoring and observability tools such as AWS CloudWatch,  Grafana, or Datadog

Knowledge of containerisation technologies (Docker, Kubernetes)

Understanding of serverless technologies and their use cases

Knowledge of Microservices architectures

Solid understanding of networking concepts (TCP/IP, DNS, routing)

What we offer in return for your hard work and commitment...

Free Bus & Coach travel for yourself

Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner

50% discount for friends and family on full fares on our coach services

Life Assurance

Company pension

Employee Assistance programme

Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment