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Trade Counter Assistant / Administrator
Location: Brighton
Salary: From £27,000 - £30,000 (Dependent on Experience) + Generous Bonus
Job Type: Full-time, Permanent (44 hours per week)

Job Overview

We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Trade Counter Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.

Key Responsibilities

Trade Counter Assistance:

* Provide excellent customer service, assisting customers with product selection and inquiries.

* Accurately process sales transactions and manage account-related queries.

* Build and maintain strong customer relationships to encourage repeat business.

* Promote new products, special offers, and seasonal promotions.

* Handle telephone and email inquiries promptly and professionally.

Candidate Requirements:

* Previous experience in a trade counter or plumbers' merchant environment is preferred.

* Strong customer service and communication skills.

* Basic knowledge of plumbing and heating products is advantageous.

* Proficiency in using sales and inventory management software.

* Excellent organisational skills and attention to detail.

* A proactive approach and ability to thrive in a fast-paced setting.

Additional info:

* Competitive Salary: Negotiable based on experience.

* Generous Bonus Scheme: Recognising and rewarding your contribution.

* Opportunities for professional growth and career progression.

* Work in a well-established business with a strong reputation for staff satisfaction.

* Pension scheme and other benefits.

Simon Acres Group are acting as the employment agency