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Our client is an iconic British brand, and moving excellence is their passion and they have been relocating families and businesses locally and across the world for over 350 years.

An immediate opportunity has become available to join their Nottingham office as part of their Move Management Team.

Benefits

Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work)

Health & Fitness Discount Vouchers

Free Staff Parking

25 days holiday

Birthday Voucher

Christmas Voucher

Dress Down Fridays

Staff Rewards Voucher Scheme based on performance

Staff Referral Scheme

Paid time off for volunteering

Eye care vouchers

Free Flu Vaccination

Pension contributions after 3 months service

Role & Responsibilities

Respond to customer enquiries via phone, email and live chat in a timely and professional manner

Be available and own responsibility for your customer’s experience throughout their moving journey

Provide accurate information about products and services addressing customer’s needs and concerns

Maximise revenue through upselling optional extra products and services

Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met

Ability to problem solve in order to achieve a positive customer outcome

Collaborate with team members to improve customer service processes and outcomes

Follow up with customer’s to ensure their issues are resolved and are satisfied with the service

Stay up to date with product knowledge, company polices and industry trends

Key Areas of focus

Effective management of all incoming calls and enquiries

Recording of clear and accurate information provided by customer’s

Convert a customer initial enquiry into a quotation for the customers move

Promote the company brand by encouraging customers to share their experiences on review platforms

Meeting productivity goals by being targeted on the number of moves managed each month

Effective cost control through customer interaction and excellent customer service

Methodical approach to post move satisfaction .

Skills & Attributes

A customer centric approach and attitude

The ability to actively listen and show empathy and understanding at all levels

Excellent verbal and written communication skills

Ability to manage customer queries appropriately and efficiently

Be enthusiastic, self-motivated and positive in your approach

Have excellent organisational skills with the ability to prioritise workload and multi task

Exhibits flexibility, be adaptable to change

Excellent time management, with the ability to work well under pressure

A passion for completing all tasks to the highest standard and be driven by results

Proficient IT skills – Office, Word, Excel