Login to Apply

Adecco are supporting a London Borough Council in a service role as a Homelessness Triage Officer

Contract Details

- Contract Type: Temporary

- Working Pattern: Full Time, 36 hours per week, Monday to Friday

- Location: South West London office, HYBRID

- Hourly Rate: £18 p/h PAYE - £23.28 p/h umbrella (increases after 12 weeks to £24.17 p/h umbrella)

About Our Client:

Our client is a London Borough Council. They are dedicated to providing assistance and support to individuals facing homelessness or housing insecurity. They have a strong commitment to ensuring that everyone has access to safe and secure housing.

Benefits & Perks:

Competitive salary
Comprehensive training and development opportunities
Supportive and inclusive work environment
Collaborative team culture

Responsibilities:

As a Homeless Triage Officer, you will:

Conduct pre-assessment interviews to provide advice and assistance to individuals in housing need or at risk of homelessness
Assess homeless individuals in person, ensuring necessary documentation is provided
Provide comprehensive advice on various housing options and tenancy rights
Conduct initial assessments to determine eligibility and identify homelessness
Offer advice and assistance to prevent homelessness, including online housing options and referrals
Ensure accurate and up-to-date records of all interactions and advice given
Collaborate with other team members and stakeholders to deliver effective solutions
Stay up to date with relevant legislation and policies pertaining to homelessness and housingEssential Knowledge, Skills, Qualifications, and Experience:

Working knowledge of the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996
Detailed knowledge of housing benefit, council tax benefit, security tenure, homelessness advice, and case management
Experience in dealing with customers both in person and through various communication channels
Previous experience in housing advice or homelessness services
Strong organisational and time management skills
Excellent written and verbal communication skills
Proficient in using IT applications for data processing and managementDesirable Knowledge, Skills, Qualifications, and Experience:

Familiarity with welfare benefits and domestic abuse services
Checking Section 21 validity
Additional training or certifications in housing-related fieldsTechnologies:

Housing system (NEC)

How to Apply:

To apply for the position of Homeless Triage Officer, please submit your updated CV, outlining your relevant experience and suitability for the role.

We welcome applications from all qualified candidates and are committed to promoting diversity and inclusivity in our workforce. We would like to thank all applicants for their interest in this position; however, only those selected for an interview/ shortlisted will be contacted.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser