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Please note this role is open to applicants based in our Glasgow Office. Working hours will be flexed to accommodate US working times 2-3 days a week, with other days accommodating a 9-5.30pm working pattern. Usual hybrid pattern is 1-2 days a week in office, and one monthly Financial Operations day. Before then, training requirements will be 4-5 days in office until fully operational. There are 3 headcounts for this position.**

SThree are pleased to announce we're recruiting for a talented Credit Controller to join our team on a permanent basis.

The Credit Control Team supports the wider business on the journey to building a platform which is efficient, effective and scalable and therefore, World Class.

The successful candidate will be responsible for maintaining a portfolio of clients and applying collection activity in line with current processes and protocol to ensure that timely invoice payments are met.

The role demands excellent communication skills and the ability to problem solve, supporting the delivery of effective resolution of client disputes and stakeholder queries. The credit controller should also be able to demonstrate effective communication at all levels, regularly reviewing their respective portfolio with regional partners and collaborating with other internal functions to resolve any challenges and improve customer experience.

The role also requires the ability to identify cross-functional learning opportunities in order to improve the overall client experience and support 'Right First Time' processing.

About us

SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone.

What are the day-to-day tasks?

Manage a portfolio of client accounts ensuring invoices are paid promptly
Utilising all available communication channels, prioritising telephone contact
Utilise relationships with key stakeholders to drive query resolution and payment
Ensure a best-in-class client experience
Data analysis and query resolution, in collaboration with Stakeholders and Clients
Deliver monthly debt, cash collection and DSO targets
Produce monthly customer statements
Work collaboratively with Sales Ledger, Sales Consultants, Placement Support and Billing to maintain accurate customer records, including but not limited to; payment allocation, master data management, credit note application
Attend regular ledger reviews with Credit Control Manager/Team Leader
Support Credit Control Team Lead with ad hoc initiatives
Select and escalate accounts to Legal or Trade Debt Partners where appropriate
Maintain accurate records in D365
Managing financial compliance and adherence to SThree processWhat skills and knowledge are we looking for?

Collections experience,
Good knowledge of O2C processes
Working knowledge of credit risk principles
Significant experience of managing a high volume ledger
Good working knowledge of SAP (desirable)
Expert communication and presentation skills
Ability to review data and confidently make decisions
Great negotiator and influencer
High degree of proficiency with Microsoft Office software (Excel, MS Word).
Self-starter, disciplined, and detail oriented with ability to workBenefits for our U.K. teams include:

The choice to work flexibly from home and the office, in line with our hybrid working principles
Bonus linked to company and personal performance
Generous 28 days holiday allowance, plus public holidays
Annual leave purchase scheme
Five days paid Caregiver/Dependant leave per annum
Five paid days off per year for volunteering
Private health care, discounted dental insurance and health care cash back scheme
Opportunity to participate in the company share scheme
Access to a range of retail discounts and savingWhat we stand for...

We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.

What we stand for..

We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected.

If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help