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Role Purpose

To lead a team of subject matter experts within Reward Delivery, ensuring that business and regulatory requirements are met.

This will be achieved through:

The leadership of the team to deliver service excellence and an enhanced candidate or colleague experience

Developing strong and meaningful relationships with stakeholders that drive value through

clear objectives, effective prioritisation, accurate data, and continuous improvement

Creating and enabling a culture that delivers accountability, openness, and improvement

Ensuring that future initiatives, plans, and activities are robustly planned and prioritised to

ensure accurate and timely delivery

The role holder will lead and develop their team, ensuring that appropriate capacity, expertise,

knowledge and skills are in place. They will lead the smooth delivery of the service while driving a

great candidate experience - creating processes and a culture that supports candidates, through

positive interactions and help through the preboarding process

The Team Leader will also take accountability for ensuring legislative controls are in place and will

support inspections and audit activities

Principal Accountabilities

Act as a delivery manager, driving performance against defined milestones and KPIs

Take accountability for the service standards of the team, performance managing delivery to

ensure satisfactory quality and a positive stakeholder experience

Own the relationship with key stakeholders, including internal departments and external resourcing

partners

Ensure that systems and processes enable the effective delivery of the scope and quality of service,

leading and embedding change as required

Use data and trends to identify key priorities and activities that drive performance. Take

accountability for system data quality and ensure an auditable trail of documents and actions

Deliver continuous process improvement and the use of further system automation.

Qualifications and Experience

Strong people management skills, with the ability to create a positive, fast-paced, service-focused

team culture

Demonstrable experience leading, developing and retaining teams

Demonstrate clear subject matter expertise in the Reward Delivery function

Effective influencing and stakeholder management skills, with excellent interpersonal skills and the

ability to communicate well with stakeholders at all levels (both written and verbally)

Strong organisational skills, with the ability to plan, prioritise and work to strict deadlines

Collaboration skills to work cross-functionally and with multiple stakeholders

Ability to adapt and embrace change in a fast-paced changing environment

Ability to operate in a dynamic and changing environment, be self-motivated and driven to achieve

results

Strong resilience, with the operational capability to deliver a great service

Driven to achieve results within tight deadlines, with a flexible agile attitude

Comfortable with ambiguity and managing through changing priorities