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Customer Service Advisor

As a Customer Service Advisor, you will be responsible for providing a first-class service to our clients, this includes managing phone calls, emails and web requests as well as maintaining databases and providing administrative assistance.

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Delivering an excellent and consistent customer service experience via all channels, including telephone, email, web, and face to face (internal colleagues);

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Ensure that all customer contacts are handled well, giving customers the best possible experience;

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Taking ownership, problem solving and ensuring a successful resolution for each call;

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Ensure that information is accurately entered into our systems;

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Allocate work requests to our dedicated field technicians and contractors

across the UK;

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Continually and proactively develop your knowledge of services

Skills, Knowledge, and Abilities

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Be able to receive and action telephone, email, and web requests for service in accordance with the Helpdesk procedures;

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Good interpersonal skills answering calls in a professional and personable manner;

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Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player;

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Proficient in the use of IT platforms, Outlook, Word, Excel;

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Minimum of 1 years’ experience working in a customer centered service

organisation;

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Excellent communication skills, both written and verbal;

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Excellent time management and organisational skills;

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Flexibility and adaptability to changing workloads;

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Display attention to detail and accuracy in the workplace;

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Able to work in a high volume, transaction driven environment.

For more information please call Stacey at Flair Group on (phone number removed)