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Job Opportunity: Remote Contact Centre Team Member - Nationwide

Salary: £21k basic, with on-target earnings of £36k+

Are you passionate about people, driven by targets, and motivated by success? Join a company that believes in cultivating positive relationships with clients, customers, and our own people. We provide professional, friendly service across all we do and aim to inspire passion, innovation, and integrity in every team member.

What You’ll Be Doing

As part of a busy Contact Centre Team and reporting to the Team Leader, you’ll be at the heart of our operations, negotiating payments and updating files with efficiency and accuracy.

Key Responsibilities:

* Engage with a high volume of inbound and outbound calls to manage debtor communications swiftly.

* Negotiate payment plans, working within guidelines to achieve business targets.

* Log and maintain accurate records, ensuring files are consistently up-to-date.

* Collaborate with Enforcement Agents as needed and take part in ongoing training to refine your skills.

About You

We're looking for someone with:

* Exceptional call-handling skills and a confident, professional phone manner.

* A proven track record of exceeding targets and a strong drive to meet them.

* Great organiSational skills, adaptability under pressure, and team-oriented attitude.

* Sound decision-making abilities and a knack for interpersonal communication.

Preferred Skills:

* Knowledge of enforcement collections, industry standards, or experience in Council Tax/Road Traffic Debt.

* Strong mathematical ability and proficiency with Microsoft Office tools.

What You’ll Get

* A supportive work environment dedicated to your growth and success.

* Competitive salary and pension, health cash plan, extra holiday for your birthday, and more.

* Opportunities for learning and development, bike-to-work scheme, and recognition through our I Awards.

If you're looking to grow within a supportive, goal-driven environment, apply today and start a rewarding remote career with us