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Westwood Recruitment are recruiting for a Technical Sales Administrator for our client based in Croydon. This is a permanent, full-time position requiring five days per week in the office for the first 12 months then move to hybrid after this period.

Key Responsibilities

* Engage with internal and external customers, including Sales Managers, Service Engineers, and end users, via phone and email on a daily basis.

* Review and analyse incoming requests, identifying any inconsistencies, and provide timely responses with the relevant information.

* Address customer inquiries and issues, ensuring a thorough understanding of specific requirements and product features.

* Prepare and verify initial quotations in accordance with discount policies and Sales Manager guidelines, ensuring accurate part numbers, quantities, and details.

* Submit quotations to customers, ensuring the relevant Sales Manager is able to follow up as necessary.

* Process customer purchase orders through the local ERP system.

* Communicate order updates and changes effectively with the dispatch/warehouse teams.

* Prepare shipping documentation, labels, and other customer-requested materials.

* Handle sales returns and credits as needed.

* Continuously seek opportunities to streamline processes and improve operational efficiency for both internal and external stakeholders.

* Review and validate quotations created by the Sales Admin team, ensuring accuracy in cost and pricing before the offer is finalized (four-eye principle).

Required Skills & Qualifications

* Proficient in Microsoft Office, particularly Word and Excel.

* Experience working within an ERP system.

* Ability to identify component parts from technical drawings.

* Experience in a mechanical engineering environment is advantageous.

* Knowledge of export regulations post-Brexit is essential.

* Strong team player with the ability to work in a fast-paced environment.

* Excellent communication skills, both with internal teams and external customers.

Package Details

* Permanent, full-time contract.

* £35k – £39k depending on experience.

* Annual bonus (pro-rated based on year of joining).

* 20 days of holiday (pro-rated).

* Pension scheme: 3% employee contribution, 6% employer contribution.

* Life assurance.

* Salary/bonus sacrifice scheme.

* Private healthcare.

* Dental care.

* Cycle-to-work scheme