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Temporary Outbound Caller
Leek
£11.44ph
Flexible Hours
 
Are you a confident communicator with a knack for building rapport over the phone? Do you thrive in a dynamic environment and enjoy engaging with people? If so, we could have a great opportunity for you!

As the you will be joining an industry leading, eco-conscious and well-established property development organisation – who’s focus is to help create a sustainable and affordable future for all!

They are innovative, dynamic and are achieving outstanding results, whilst making a difference – this is a great opportunity to be part of a team that takes pride in its work and is driven by real purpose.
 
Role:

Our client is dedicated to delivering exceptional customer experiences, and as the Outbound Caller you’ll be assisting with the maintenance of strong, professional relationships with existing customers, and you’ll play a vital role in ensuring we keep our records reliable, accurate and up to date.

As an Outbound Caller, your primary responsibility will be to contact our customers via phone to verify and update their details in our database. This role is vital to maintaining our operational efficiency and ensuring the customers have the best possible experience.

Your day-to-day duties will include:

Making outbound calls to existing customers in a professional and courteous manner.
Verifying and updating customer information accurately in the database.
Answering any questions customers may have about the process.
Handling customer interactions with empathy and attention to detail.
Maintaining confidentiality and adhering to data protection standards.
Providing feedback to the team on common challenges or customer insights. Requirements:

For this position we will be looking for the following:  

Excellent verbal communication skills with a friendly and approachable demeanour.
Strong attention to detail and a commitment to data accuracy.
The ability to manage a high volume of calls while staying organized.
Previous experience in a customer service or call centre role is an advantage but not essential.
Confidence using computer systems and databases.
A positive attitude, resilience, and a customer-first mindset. If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Hannah Kirk. Alternatively, submit your application for consideration.

Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies