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Konnect Recruit and looking for a Customer Care Co-ordinator, for a regional house builder, working out of Poole, Dorset

Responsibilities:

* Responsible for being the first point of contact for purchasers, customers and the team

* Dealing with issues such as coordinating remedial works with purchasers and nominated trades

* Liaising with customers following legal completion and throughout the two year warranty period.

* Liaising with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the approved timescales and relevant KPI’s

* Managing and maintaining the customer CRM system

* Maintaining cost control and following in house procedures to process expenses, purchase ordering and payment requests

* Ensure escalation of complaints and queries are processed

* Completing other ad hoc administration duties as required

The Ideal Candidate Must Have:

* Great Organisational Skills

* Experience in a similar role providing customers with an efficient, accurate and high-level quality service and have knowledge of the house building process

* Flexibility in approach to daily tasks.

If you are interested in this role, the please apply, or call Ollie on (phone number removed)