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We are seeking an IT Project Technician for one of our Plymouth based clients. As a key member of the IT services team, the successful candidate will lead on implementing I.T projects both on-site and remotely, as well as providing supporting the desk when required.

Key Responsibilities will include:

* Lead and execute IT projects in collaboration with business stakeholders and team members.

* Own and manage Service Records, ensuring timely updates and stakeholder communication.

* Maintain and update the Service Knowledge Management System.

* Prioritise and manage complex Service Records for internal and external clients.

* Provide exceptional customer service to all IT system users.

* Stay updated on emerging technologies to maintain expertise and support evolving business needs.

* Manage and administer cloud-based services.

* Undertake additional IT tasks as required by the Head of IT or other senior team members.

Essential Experience / Qualifications and Attributes Required:

* Career driven and keen to progress within I.T.

* Previous experience of working in a busy I.T department.

* Previous experience working in a customer-facing role.

* Support knowledge of Windows Server and desktop operating systems and Microsoft Office

* Knowledge of Microsoft 365 admin centre and Azure Active Directory.

* Knowledge of how to troubleshoot network issues.

* Demonstrable analytical approach to problem solving.

* Excellent written and verbal communicative skills.

* Full clean driving license.

Desirable:

* Basic knowledge of Microsoft System Centre.

* Basic knowledge of Microsoft Internet Information Services.

* Degree level qualification or above.

* ITIL exposure and awareness.

Opportunity: Permanent
Salary: Up to £45k DOE
Hours: Monday to Thursday – 07.30am to 16.30 Friday 07.30am to 12.30

If you are looking for a new challenge and have the relevant experience listed above, please submit an up-to-date CV by using the ‘apply’ button