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Sales Administrator
We are seeking a highly organised and detail-oriented individual to join our team as a Sales and Service Administrator. In this role, you will be responsible for providing administrative support to the sales and service departments, ensuring smooth operations and excellent customer service.
Sales Administrator Responsibilities:
* Answering first-line customer sales and support calls and emails
* Assist sales and service teams with administrative tasks, such as data entry, filing, and document management.
* Maintain accurate and up-to-date customer records, including contact information, sales orders, and service requests.
* Processing Sales and Purchase orders and keeping customers informed of lead times and ETA’s
* Invoicing and Credit note management
* Handle customer inquiries and provide exceptional customer service, resolving issues and ensuring customer satisfaction. (courier issues as an example)
* Collaborate with internal teams, such as Internal Account Managers and logistics, to ensure timely order processing and delivery.
* Managing the RMA (Return Material Authorisation) and Repair processes at AVM including arranging returns to suppliers
* RMA & Miss pick report (email) for Ops Director on a weekly basis
Requirements:
* Previous experience in a similar administrative role, preferably in sales or customer service.
* Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
* Strong attention to detail and accuracy.
* Proficient in using Microsoft Office Suite and CRM software (currently using Orderwise)
* Excellent verbal and written communication skills.
* Strong problem-solving and customer service skills.
* Ability to work independently and as part of a team.
We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a motivated and proactive individual with a passion for customer service and sales support, we would love to hear from you.
Apply today to join our dynamic team