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Assistant Claims Administrator | London, E11 | Monday to Friday with flexible start/finish times | £25,000 basic salary, with an excellent performance based bonus structure

Don’t miss this exciting opportunity to join a leading Accident Management Company based in London, and be welcomed into a professional and supportive environment.

Our client is currently working in partnership with a number of the UK's leading Insurance Companies and Accident Repair Specialists. This role is ideally suited to someone with previous experience having worked within the Vehicle Crash Repair Industry, Vehicle Hire or Vehicle Logistics.

You will be responsible for assisting with the general progression of motor claims case files and account management from notification to settlement. You will be expected to deliver an excellent customer experience whilst negotiating on liability, arranging hire, manage repairs, refer on any injuries sustained and chasing payment.

Are you the right person for the job?

This is an important role with responsibilities to support a high achieving team. It is essential that you possess:

Excellent listening, verbal and written communication skills are essential
A professional and courteous manner with a natural desire to want to help
Exceed expectations when working under pressure
Excellent time management skills
Enthusiastic with a positive attitude and a willingness to learn new skills
Capable of working independently or equally as well within the team
Ensuring your case load is proactively managed at all times
Providing continuous feedback to customer services team on new files
Ability to use own initiative
Ability to plan and priorities workloads
Excellent telephone negotiation skills
Ability to recognise when sensitivity and tact are required
Ability to make decisions
Ability to remain calm under pressure
Good IT with experience of a Case Management System preferred
Commercial Awareness
Previous experience working within Motor Claims experience essential
What will your role look like?

Accurately produce all Payment Files following post vehicle hire
Effectively chase all outstanding payments 
Assist clients with the completion of their claim, from receiving contact through to the claim's final settlement
Gather and record accurately and efficiently all relevant information, whether presented or requested
Help to determine the right course of action to facilitate accurate claims settlement
Liaise with repairing garages/suppliers, assist the policyholder in sourcing a quality and timely repair, while keeping costs to a minimum
Assist with keeping the policyholder fully informed on the progress of their claim until completion
What can you expect in return?

28 days holiday (including Bank Holidays)
Birthday Holiday
Pension
Preferential Car purchase scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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