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Homelessness Case Officer
Location: Aldgate
Reporting to: Team Manager
Contract: Hybrid - Full Time (3 days office-based, 2 days from home)
Pay: £13.79 per hour

Join Our Team and Make a Difference!

Are you passionate about helping others and making a real impact in your community? We are looking for a dedicated Homelessness Case Officer to join our team in Southall. This is a fantastic opportunity to work in a hybrid role, combining office-based and remote work, while supporting single homeless refugees in achieving sustainable housing and community integration.

Why You’ll Love This Role:

* Hybrid Working: Enjoy the flexibility of working 3 days in the office and 2 days from home.

* Meaningful Impact: Participate in a payment-by-results initiative focused on achieving positive outcomes for homeless refugees.

* Collaborative Environment: Work alongside a supportive team and build relationships with local organisations.

Key Responsibilities:

* Frontline Service Coordination: Provide essential support to refugees at risk of homelessness, working with 7 West London boroughs.

* Expert Knowledge Application: Utilize your understanding of housing and homelessness legislation to relieve homelessness and sustain tenancies.

* Target-Driven Solutions: Negotiate with local lettings agents, private landlords, and other agencies to find the best housing solutions for clients.

* Client Engagement: Manage your caseload effectively, driving engagement and creating co-produced Integration Plans.

* Community Integration: Assist clients in securing accommodation and integrating into their new communities.

* Holistic Support: Link clients with education, employment, health, and other support providers.

What We’re Looking For:

* Knowledgeable: Experience or qualifications in housing and homelessness legislation.

* Proactive: Solution-focused and able to achieve high-quality results in a fast-paced environment.

* Experienced: Previous work in a target-led environment, with strong negotiation skills.

* Empathetic: Genuine, empathetic, and able to build strong relationships with clients and partners.

* Organised: Excellent organisational skills and the ability to manage a busy caseload.

* Tech-Savvy: Proficient in using computer systems and databases.

We Value Diversity:

We welcome applications from candidates with lived experience. If you have any convictions or cautions, this does not mean you cannot apply. We require a DBS for all positions and will ensure any positive disclosures are fairly assessed.

Safeguarding Commitment:

We are committed to safeguarding and promoting the welfare of adults, children, and young people at risk. All staff are required to undertake safeguarding training throughout their employment.

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