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Our client, a UK division of a global organisation, provide services to the automotive market in the UK. They are looking for an experienced Claims Handler and Customer Service Advisor on a part time basis 5 hours daily, 5 days a week. Experience in claims handler and/or Zendesk is preferred, along with strong written and verbal communication skills.

Duties include:

Reviewing and responding to all inbound customer communication via Zendesk platform
Determining the appropriate response to new incident report forms
Replying to all correspondence from customers, insurers and solicitors relating to ongoing cases
Registering incident reports for claims via Zendesk
Investigating claims by assembling evidence and liaison with colleagues
Requesting vehicle inspections where appropriate
Various related admin dutiesSalary is £19k annual for 25 hours per week. Benefits include 25 days holiday plus bank holidays. Enhanced pension scheme. Free car parking.

Role is hybrid once training period complete, although there are set office days which are non negotiable each week.

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