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Job Description

We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.

As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.

What’s in it for you?

£23,875 (depending on experience, plus an additional £1,000 once qualified)

Support in training towards ARLA – NFOPP qualifications

Industry leading training and development

Demonstrable career ladder

Opportunities for progression

Collaborative, rewarding and fun environment

Team incentives

Understanding of operations within an estate agency business

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards.

Skills and experience required to be a successful Customer Service Advisor:

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload in a faced paced environment

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Additional Benefits:

Company pension

Employee discount

Life insurance

Referral programme

Sick pay

Wellness programme

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors

Connells Group (known locally as Jones & Chapman) – one of the largest and most successful estate agency and property service providers in the country – Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country’s largest sellers of new homes, and is committed to delivering the highest levels of customer service.

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