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Customer Service Specialist

Futures is excited to be working with a leading global consumer goods company, committed to creating exceptional products! As they continue to grow and evolve, they are looking for a dynamic, customer-focused professional to join our team as a Customer Service Specialist.

In this role you will

* Act as the primary point of contact for consumer inquiries, complaints, and feedback via phone, email, and social media channels.

* Develop and maintain strong relationships with consumers, ensuring their needs and concerns are understood and addressed.

* Maintain up-to-date knowledge of company products, promotions, and policies to provide accurate information.

* Identify recurring issues or trends and work with the team to implement improvements.

What they are looking for:

* Strong communication skills (written and verbal) with a passion for helping consumers.

* Problem-solving and conflict resolution skills, with the ability to remain calm under pressure.

* Proficiency in customer service software and MS Office Suite; knowledge of CRM tools is a plus.

* Ability to work effectively both independently and as part of a team.

What's in it for you?

* Great Salary + Package

* 25 days holiday + bank holidays.

* Hybrid working – 3 days per week in office

* Extras + wider benefits

... And more!

Apply for further information on this exciting opportunity