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Workshop Controller

Pembrook Resourcing are currently seeking a workshop controller to join their client’s aftersales department, as a Workshop Controller you will play a key role, ensuring the workshop runs smoothly and efficiently.

You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards. As a Workshop Controller you will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers guidelines.

We are looking for a strong communicator to take a customer focused approach to their work and also have the skills to influence others to succeed.

Essential Requirements -

* You will possess excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role. My client would also consider a technician looking to progress

* Strong organisational and prioritisation skills

* Able to take initiative and ownership of issues with a proactive can-do attitude

* Able to multi-task and switch between task

* A team player who offers help and support to others

* Willingness to learn and keep up-to-date with product and technical information

* Thrives in a high pressured environment

* Full valid UK driving licence

* Eligibility to work in the UK

* Establish and achieve personal objectives as agreed with Group Aftersales Manager.

* Ensure that the customer reception and displays meet the manufacturer’s quality objectives and staff are developed to achieve maximum customer and own satisfaction

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