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To provide a high level of professional and courteous reception service to all staff and clients visiting the building. To answer all calls in a polite and friendly manner promptly and efficiently. Provide support to the office and assist with facilities on day to day issues which arise.

Primary Duties

* Meet and greet all visitors in a professional, welcoming and friendly manner, ensuring all visitors are signed in, in accordance with health and safety regulations

* Answer all internal/external calls promptly on computerised switchboard, transfer calls/take detailed messages as required

* Oversee meeting room schedules, make bookings when requested and resolve meeting room conflicts accordingly

* Order catering/lunch for on site meetings as requested by the meeting facilitator

* Sort all incoming post and faxes and distribute to members of staff

* Receive and sign for deliveries and arrange/handle collections

* Frank outgoing post and prepare recorded and special deliveries

* Responsible for ordering, monitoring and replenishing all office supplies and stationery

* Request maintenance and report faults for office equipment

* Use(CRM) system to support enquires and provision of information

* Oversee events diary and keep up to date

* Look after internal library of publications

* Monitor enquiries and all meeting rooms inboxes

* Undertake a proactive role to ensure the smooth running of the office

Secondary Duties

* Responsible for staff annual leave/sickness, record and file leave requests, update excel spreadsheet and staff leave calendar

* Assist with staff events

Skill set

* Ability to communicate with people at all levels confidently and professionally

* Polite, friendly and well spoken

* Knowledge and proficiency in Microsoft Outlook, Word and Excel

* Previous reception/front of house experience

* Self motivated and using own initiative

* Excellent time keeping skills

* Proactive approach to work

* Excellent organisational ability

* Attention to detail

* Ability to multitask and prioritise workload

* Knowledge of Microsoft Office required

* Knowledge of Cisco - switchboard system