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TEXO Recruitment are sourcing for an experienced Customer Care Technician to join our client’s team. Based in North East Scotland you will make sure home buyers receive the very best care following their home buying experience.
Requirements
* Experience in a similar role within construction or building required
* High quality of Customer Service
* Problem Resolution
General Duties:
* Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointments
* Resolve defects in a speedy manner, to a high standard and to ensure all completed works are signed by the customer
* Complete all required paperwork (timesheets) for submission facilitating accurate record keeping
* Carry out inspections of reported defects as and when required and issue a full report with photographs
* Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
* Report any repetitive defects on active and non-active sites
Benefits:
* Competitive Salary
* Private Medical Insurance
* Choice of Flexible Benefits
* Enhanced Family Friendly Policies