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CUSTOMER SERVICE ADMINISTRATOR

CARDIFF / HYBRID

£24,000 + 10% Bonus

MONDAY – FRIDAY ONLY

We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time, permanent basis for a worldwide company.

ABOUT THE ROLE

As a Customer Service Administrator, you will be responsible for providing an excellent service to customers, resolving problems and completing administration duties. The team operates Monday to Friday between the hours of 8am and 5.30pm and you will need to be flexible to work shifts between these hours.

BENEIFTS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, life insurance, health care packages, holiday purchase schemes, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Administrator your key duties will include:

* Dealing with customers and suppliers over the phone and via email

* Updating systems with relevant and accurate information

* Creating invoices

* Processing orders for spare parts on the system

* Liaising with internal departments

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Administrator, you must have:

* Experience within a customer service, call centre or administration environment

* Strong problem-solving skills

* Excellent communication skills – both verbal and written

* A technically minded, confident individual

* IT Literate e.g., Excel, Word, and Outlook

* Ability to multitask effectively and build strong relationships with clients

NEXT STEPS

If you’re interested in becoming a Customer Service Administrator, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

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