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Sales Coordinator - Hybrid role - 2 days in offcie Bristol

Includes 5% bonus.

Reporting to the Director Business Change – Farm Technologies UK and working as part of order desk/sales support team to fulfil the following responsibilities ​

Efficient running of the order desk:

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Timely and accurate processing of sales orders in SAP & SalesPlus

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Logging and monitoring sales information in CRM

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Project managing larger orders from point of order to delivery to site

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Issuing invoices, credit notes and any other required billing documents

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Issuing POs for materials and services in line with company guidelines

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Booking stock into SAP

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Monitoring stock levels in various locations and making stock adjustments as necessary

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Monitoring, approving and allocating supplier invoices and credit notes

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Developing relationships with intercompany and third party suppliers to ensure they operate in line with our business requirements

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Manage warranty and general claims in SAP and SalesPlus

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Maintain master data records for customers, suppliers and materials

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Creating/amending part numbers and prices as required

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Working with Finance to ensure accurate processing of all finance related tasks

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Keeping accurate digital records and maintaining good housekeeping

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Ensuring compliance of all GEA Policies & Procedures

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Attending internal and customer/supplier meetings as required

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Managing freight bookings and arranging deliveries/collections

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Dealing with problems/delays presented in getting goods to customers

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Liaising with Finance to ensure timely payments to freight forwarders to avoid delays in clearance/deliveries

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Approving payments for Duty and other import/export charges

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Working closely with suppliers, internal and external, to ensure alignment with new UK customs requirements

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Creating documentation packs for each import/export entry whilst adhering to in house procedures and international rules and regulations

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Completing export certificates (EUR1, ATR, C/O...) and working in accordance with HMRC rules

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Issuing customs clearance instructions for Imports

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Arranging correction of any incorrectly submitted data to HMRC with 14 days

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Obtaining MSS monthly data and reconciling with our imports/exports

Provide excellent customer service to our customers:

Answering telephone calls

Building relationships with key personnel at dealerships and suppliers

Maintaining regular contact with dealers

Managing dealer/supplier queries via Email and Telephone & ensuring timely resolution

Developing and maintaining training packs for dealers on GEA’s various dealer platforms

Carrying out training for internal staff/dealers on GEA’s systems/procedures

Reporting/Analysis

Generating monthly order, warranty and stock reports from SAP to measure business performance

Assisting in gathering data for monthly sales reports

Collating data for quarterly figures to be submitted to MEA

Other ad-hoc duties

Creating letters to be issued to customers/suppliers on various topics

Writing/updating procedures as required by GEA’s requirement for ISO Standards

Working on ad-hoc projects in accordance with business requirements

Providing general administrative support to FT U

Planning and coordinating internal and customer events

Your profile and qualifications:

A-Levels and above

Advanced knowledge of SAP

Customer Service experience

Previous experience in a B2B administrative role

Adept in Outlook, Word, Excel, PowerPoint

Excellent verbal and written communication skills

Self-motivated

Flexible approach to work

Ability to work under pressure to tight deadlines

Strong organisational skills

Able to work autonomously & proactively to manage personal workload