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Customer Relationship Manager Role with Prestigious Flagship Luxury Care Home

£50,000 + OTE

Central London

An exciting opportunity has arisen for a Customer Relations Manager to join a leading luxury care provider at their prestigious flagship location in Central London. This role combines responsibility for generating interest in care home services and retirement living properties, ensuring a seamless experience for prospective residents and their families.

You will be at the forefront of shaping and delivering a first-class customer journey, driving occupancy for luxury care homes and retirement properties, and representing the brand to local stakeholders and communities.

Responsibilities (include but are not limited to)

Proactively generate and manage inquiries, converting them into admissions and sales for care home and retirement living offerings.
Identify and execute local marketing opportunities to promote services, increasing visibility and engagement.
Build and maintain connections with key influencers, organisations, and partners to drive interest and referrals.
Coordinate and oversee sales events, exhibitions, and promotional activities.
Manage online and offline marketing, including social media, websites, and branding efforts.
Collaborate with Home Managers and central teams to align strategies and achieve occupancy and sales targets.

Requirements

Demonstrable success in a Customer Relationship Manager role within the luxury care or retirement living sector.
Strong understanding of marketing channels, including social media, websites, and local advertising.
Confident, professional communicator with excellent relationship-building skills.

Remuneration

£50,000 + OTE

This is a rare opportunity to join an established and reputable organisation, supporting an exclusive flagship service while driving growth in care and retirement living.

For more information, please contact Lisa-Maria Kirwan at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this