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About the Role:

As a Reservations Coordinator, you will work closely with the Reservations Manager to oversee all aspects of Reception. You will be responsible for ensuring the smooth day-to-day running of our Reception area, and as part of our small, close-knit team, you will occasionally be called upon to assist in other departments.

Key Responsibilities:

• Manage all bookings, including handling payments and ensuring accuracy.

• Act as the main point of contact for guests, providing a friendly and professional service from first inquiry to post-departure.

• Greet all guests upon arrival, ensuring a warm welcome and seamless check-in experience.

• Oversee administrative tasks for all departments, ensuring smooth operations across the business.

• Anticipate guest needs and go the extra mile to ensure we deliver 5-star service at every opportunity.

• Manage the company's social media accounts, including Facebook, Instagram, and TikTok. This will involve creating posts, responding to guest inquiries, and helping build the online presence.

• Assist with marketing efforts to promote our client’s brand and attract new guests.

What We're Looking For:

• Strong communication and interpersonal skills with a friendly and approachable manner.

• Excellent organisational skills with the ability to manage multiple tasks simultaneously.

• A proactive and enthusiastic approach to work with a passion for delivering exceptional customer service.

• A keen eye for detail and the ability to manage administrative tasks efficiently.

• A creative individual with an interest in social media and marketing.

• A flexible team player who is happy to support other departments when needed.

• Previous experience in a similar role is desirable but not essential.

Applicants must consider:

Although this is a permanent position, our client operates a 5-day working week between March and October during their busy season, during the off season your hours would be reduced to 2 days per week. Applicants must be willing to work weekends during the season, the hours are predominantly 8am-5.30pm however flexibility would be needed for the occasional late finish and early start