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Are you passionate about supporting vulnerable tenants and ensuring they have the resources to sustain their tenancies? Join us as a Tenancy Support Officer and help make a difference in the lives of individuals and families within our community.

Key Responsibilities:

* Tenancy Support: Provide support to vulnerable tenants, including those with complex needs such as elderly, disabled, or individuals facing financial hardship.

* Welfare Benefits Advice: Advise tenants on welfare benefits, housing options, and access to support services, helping them navigate the welfare system and other financial assistance.

* Rent Arrears Management: Work with tenants to prevent rent arrears, helping to create repayment plans and liaising with Rent Collection Officers to ensure debts are managed effectively.

* Homelessness Prevention: Identify tenants at risk of homelessness and provide proactive support to prevent eviction, including liaising with external agencies and offering housing solutions.

* Property Inspections: Carry out regular property visits to assess tenants’ living conditions, providing guidance on how to maintain the property and resolve any issues.

* Referral to Support Services: Refer tenants to additional support services (e.g., mental health services, financial advice, and social care) to ensure holistic support is provided.

* Case Management: Maintain accurate and up-to-date case records, monitoring tenant progress and reviewing support plans regularly.

Essential Qualifications & Skills:

* Experience: At least 2 years of experience in housing support, social services, or a related role, preferably within a local government or housing association setting.

* Knowledge: A good understanding of housing law, welfare benefits, and the social support systems available to vulnerable tenants.

* Communication Skills: Excellent verbal and written communication skills, with the ability to build relationships and communicate effectively with tenants, colleagues, and external agencies.

* Empathy & Patience: A compassionate and non-judgmental approach to supporting vulnerable individuals, with an ability to work with tenants from diverse backgrounds and situations.

* Organisational Skills: Strong organisational and time-management skills, with the ability to manage a caseload of tenants and meet deadlines.

* IT Proficiency: Familiarity with Microsoft Office and housing management software (e.g., Northgate, Capita).

Desirable:

* Relevant Qualifications: A qualification in Social Work, Housing, or a related field (e.g., CIH Level 3 Certificate in Housing).

* Experience in London: Experience working with tenants in London, particularly in the social housing sector.

* Multilingual: Ability to speak additional languages is advantageous.

What We Offer:

* Competitive salary and benefits package.

* Opportunities for career development and training.

* Supportive and inclusive working environment.

* Flexible working arrangements and a healthy work-life balance.

* A chance to make a real impact on the lives of vulnerable tenants in the community