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Position: Senior Account Manager

Location: Guildford

Salary: £40,000 - £45000 + Car Allowance £6,600 + Double OTE

Industry: IT & Telecoms

Experience Required: IT or Telecom Managed Service Provider industry experience selling Networking solutions

Company Overview

We are working with an award-winning, privately-owned value-added reseller and systems integrator in Guildford, Surrey. They partner with the key vendors in their industry, these include 8x8, BT, Calabrio, Five9, Fortinet, Microsoft, Mitel, and Zoom.

More than just a reseller, they stand out with in-house software development, innovation, best practices, and professional services, enhancing customer’s operations. Our expert team specialises in business communications, contact centres, unified communications, networking, AI, automation, and systems integration, always prioritising value creation, risk mitigation, and strong, trust-based customer relationships.

they work closely with their customers and leading partners, understanding their needs to develop bespoke change strategies and technology solutions to achieve a competitive edge.

Role Overview

We are seeking a dynamic and proactive Senior Account Manager to secure new clients, generate sales to achieve targets, and manage customer accounts. If you are driven by customer success, innovation, and personal growth, this is a great opportunity for you.

The client boasts a supportive, innovative, and customer-focused culture and value the development of our colleagues, offering extensive learning and growth opportunities within the company. Here, you're not just part of a team; you're part of a community dedicated to professional growth and excellence.

Specific Role Responsibilities:

* Business Development: Win new business, acquire new customers, and develop revenue opportunities.

* Client Management: Develop and manage relationships with customers you win, planning engagement and communications.

* Technical Expertise: Chair technical workshop meetings, manage significant projects, and oversee change initiatives.

* Sustainability & Growth: Identify and execute sustainability and growth initiatives for accounts.

* Problem-Solving: Proactively address issues, solve problems, and escalate when necessary.

Skills & Knowledge:

* Decision-making and negotiation skills

* Excellent verbal and written communication

* Organised, detail-oriented, and accountable

* Conflict resolution, team-oriented, and flexible

* Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

* Ability to lead virtual teams and multi-task

* Analytical with strong time management skills

* Customer-centric, proactive, assertive, and confident

What can you expect in return?

* 24 days leave

* Birthday and volunteering day’s off

* Life assurance

* PMI

* Pension

* Bike scheme