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Repairs Customer Service Co-ordinator
Location: Bromley, BR2 9LB
Salary: £27K - £30K per annum, DOE
Contract: Full time, Permanent, Monday to Friday, 8am – 4pm
We are a South East London based air conditioning company; founded in 2013, who has grown by focusing on building strong relationships with their customers.
We are the go-to company for air conditioning in London, offering all-round services to cool and warm your building as required.
We are a friendly, welcoming team and we now have an open position for a Repair Customer Service Co-ordinator to look after our client’s needs in respect of air conditioning repairs and / or maintenance work.
You need to be able to work in a fast-paced environment and be keen and quick to learn new things.
The role requires a candidate who is highly organized, proactive and a natural communicator.
Main Responsibilities of our Repairs Customer Service Co-ordinator:
* Effectively managing all daily queries from engineers and customers via telephone, email and colleague referral
* CRM database management, ensuring that all notes are kept up to date and comply with GDPR regulations
* Scheduling work for engineers and monitoring this from start to completion
* Researching and ordering of parts as required, and monitoring their arrival time for booked/pending jobs
* Producing quotations, liaising with customers to assess & identify requirements, completing RAMS and permits, following up on engineer reports and all outstanding quotations in a timely manner
Experience and skills required
* An ability to build rapport with customers, engineers, suppliers and third parties alike
* Resilience, tenacity and the capacity to work to deadlines
* A flexible, hands-on approach to working, combined with a willingness to learn
* Ability to prioritise, organise yourself and others and the ability to plan your own workload
* Good working knowledge of Microsoft Office applications e.g. Word and Excel
* Previous experience in scheduling and diary management is a must
* Previous experience working for a small business within the construction and/or trade sector would be an advantage
* Excellent interpersonal skills, both written and verbal. Minimum education level - A-Level
What we can offer in return
* Annual Salary equivalent - £27-£30k dependent on experience
* 20 days annual paid holiday + 8 days bank holidays
* Company pension after successful completion of probation
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today!
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