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Position Summary

The Team Leader is responsible for ensuring the delivery of quality services and maintaining customer satisfaction through the leadership, training, and motivation of team members. They provide on-site leadership, supporting a positive and productive working environment, and ensure compliance with all company and customer guidelines.

Reports to: Site Manager

Key Responsibilities

Client relationship & Business development:

o Build and maintain positive relationships with customers and on-site personnel.

o Provide regular updates and ensure daily communication with stakeholders at the site level to address any concerns or operational challenges.

Operations:

o Train inspectors and ensure their adherence to processes, including conducting audits to validate compliance.

o Communicate changes in project requirements and work instructions to the team, ensuring seamless execution of tasks.

o Document and report non-conformances to the Site Manager and proactively suggest solutions.

o Make independent decisions to address subjective or unforeseen scenarios based on project needs.

o Troubleshoot process flow issues, spikes, or changes in criteria in collaboration with the Site Manager.

o Manage material movements using inventory management tools, such as scanners, when necessary.

o Act as an inspector when required, ensuring quality standards are met.

o Enforce compliance with local Health & Safety legislation and company-specific policies.

Team Leadership & Organization:

o Lead and facilitate communication within and between workgroups, ensuring information flows effectively across teams.

o Promote and uphold a 5S/6S working environment to maintain organization and operational efficiency.

Technical Oversight:

o Collect, maintain, and review company data and reports related to site activities.

o Ensure accurate and timely input of data into internal systems, such as Etraq, to track operational progress and performance.

o Utilize company web portals to record audits and documentation, ensuring data is accurate and up to date.

Experience:

o 1+ year of experience in a quality-related position is preferred.

o Proven leadership ability, with experience managing or guiding teams

Hard Skills:

o Proficient in Microsoft Office, particularly Excel and Outlook.

o Familiarity with gauges, measuring devices, and basic quality control processes.

o Ability to manage material flow and use inventory management tools.

o Strong written and verbal communication skills in English, with the ability to effectively communicate with customers, team members, and management.

o Adaptable and capable of performing in a fast-paced, challenging environment with shifting priorities