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As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams. As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams.

Motor Claims Handler responsibilities:

* Ensure vehicles involved in claims are restored to pre-accident condition using the correct repair methods at fair costs.

* Provide a triage solution for non-approved repairers to ensure repairs meet standards.

* Accurately categorize and value vehicles deemed beyond economical repair or stolen/unrecovered.

* Conduct market research to determine repair costs, salvage values, and settlement options.

* Audit and evaluate repairers’ work, making recommendations on repair quality, costs, and service levels.

* Liaise with customers, repairers, and third parties to set clear expectations regarding repairs, total losses, and settlements.

* Handle valuation disputes, total loss reports, and repair-related complaints with technical expertise and clear communication.

* Offer engineering support for third-party claims, credit hire disputes, and mechanical/electrical issues.

* Stay updated on modern repair techniques, vehicle technologies, and industry trends.

Skills & experience required:

* Experience in the motor trade industry

* AQP qualification (preferred)

* Strong negotiation & communication skills

* Technical expertise in modern vehicle repairs and valuation

* Knowledge of relevant legislation (FOS, FSA, DPA)

Benefits

* Hybrid working style

* Annual performance bonus

* Onsite parking

* Team building events

* Volunteering work

* 25 days + plus bank holiday

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy