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Victim Care Officer

Lancashire Constabulary’s Criminal Justice Department is seeking Victim Care Officers to be based at Chorley.

Victim Care Lancashire are pleased to offer the opportunity to work in a rewarding role providing support and guidance to victims of crime. The team will provide free confidential and non-judgemental advice and support to anyone affected by crime living in Lancashire.

We are looking for people who are compassionate, good listeners and who are understanding of individual’s needs; to provide the best possible help and care for victims to cope and recover. Candidates will require experience in a customer service environment.

Working as part of a team you will:

* Make and respond to telephone calls with victims, listening carefully and with sensitivity.

* Provide reassurance and assess the needs of the victim, emotional and practical support making decisions on how you can best support them, offering practical advice if required.

* Provide information on the criminal justice process and rights under the Victims Code of Practice.

* Manage caseload and associated pre-planned appointments made with victims.

* Update and maintain accurate records on the case management system.

* Make a positive impact on the lives of victims.

If you genuinely want to help people, we would love to hear from you – please submit your application before the closing date

Interviews and assessments are expected to take place during week commencing 6th or 13th January 2025.

Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.

Please note, as a condition of your appointment you must undergo and pass RV level vetting

THE CLOSING DATE FOR THIS VACANCY IS 20th DECEMBER 2024 AT 9AM

Interested? Please hit apply now!

Our reference: SE3808

Vacancy: Victim Care Officer

Location: Chorley

Hours: Full time, 37 hours per week

Salary: £25,626 - £28,653 per year

National World / Smart Hire are advertising on behalf of Lancashire Constabulary