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Internal Resolutions Specialist - Poulton-Le-Fylde, FY6 8JX (Office Based)

£25k to £27k plus Generous commission’s structure (OTE £40,000)

Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00)

Permanent

Role Summary:

Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Internal Resolution Specialist based in Fylde Coast area to work within the Operations department of our company.

In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent Debt Recovery Specialist in relation to the full of range of services we provide.

Duties will include:

Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution

Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder & the energy supplier to resolve the query

Negotiating and processing payments, or discussing and governing payment plans to fruition

Identifying any potentially vulnerable customers and adapting your approach accordingly

Identifying non-compliant customers and escalating their cases to the next operational step

Achieving both Management and Client led KPI’s

Account Managing your own portfolio throughout

Skills and Experience

Organised and able to follow processes to deliver a high and consistent service

Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment

Ability to stay calm under pressure and deliver accurate, information

Well-presented and approachable

Good communication & telephony skills

Motivated to plan and efficiently manage own workload

Proficient in Microsoft Office, and able to adapt to custom built CRM

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