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Housing Officer
Birmingham
Mon-Fri, 35 hours/week
Temp to perm (3 months temp)
£18-20hr Via umbrella
An exciting opportunity has arisen for a Housing Officer to join a dynamic housing organisation on a temporary-to-permanent basis. This role involves providing a high-quality housing service to a portfolio of properties across the West Midlands, ensuring excellent service delivery and customer satisfaction.
Key Responsibilities:

Managing all aspects of housing management, including income collection, voids, lettings, tenancy breaches, and resident engagement.
Delivering a flexible and responsive service, working closely with colleagues to ensure seamless coordination across the housing portfolio.
Keeping accurate and detailed records to support professional reporting for internal and external stakeholders.
Providing excellent customer service to residents, addressing their needs and expectations effectively.About You:

Proven experience as a Housing Officer or in a similar role, with a solid understanding of income management, void processes, and tenancy enforcement.
Passionate about housing, with a proactive attitude toward service delivery and personal development.
Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and residents.
Confident in using housing management systems, ensuring compliance and accuracy in record-keeping.
Solution-focused, able to resolve issues promptly while maintaining high standards of service.
Benefits Upon Permanent Offer:
Generous leave entitlement
Wellbeing and employee support programmes
Flexible working options
Access to training and professional development opportunitiesIf you're a dedicated Housing Officer looking for a new challenge click apply or if you would like to know more about the role contact Tiyana on (phone number removed)