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Vacancy: Receptionist

Salary: £29,588 per annum

Location: Central London

Goodenough College is an educational charity, providing accommodation to international postgraduate students (we call them Members) and their families in a friendly and collegiate setting across a picturesque London Square. The College offers a variety of accommodation options from shared single rooms, ensuite rooms and family flats, alongside grand halls, libraries, and common rooms. The College’s mission is to create a stimulating, inclusive and supportive residential community.

The College is now recruiting a Day Receptionist whose main purpose is to ensure our Members and visitors receive a professional, warm, and individual welcome that leaves a lasting positive impression. You will answer telephone enquiries in a professional manner, manage check-in and check-out procedures, and handle mail and deliveries. Your role will also include assisting Members with luggage storage, responding to a variety of requests professionally, and managing invoicing, payments, and cash operations during your shift. You will report facilities and maintenance issues to the Helpdesk, ensure the reception area is always staffed and welcoming, and be able to demonstrate confidence in using various IT systems.

The ideal candidate should possess substantial Reception and Front of House experience gained within a 3- or 4-star hotel reception or a comparable corporate/hospitality setting. You must be IT literate, proficient in MS Office Suite, including Microsoft Outlook, and familiar with hotel booking systems. Exceptional communication skills are essential, alongside outstanding customer service abilities. Fluency in both written and spoken English is required. You should be self-motivated, well-organised with excellent interpersonal skills.

You will be expected to work different shift patterns throughout the 40-hour working week between 7.00am to 3:00pm, 3:00pm to 11.00pm or any eight-hour shift pattern within these hours.

The College is offering a salary of £29,588.00 per annum, 26.5 days annual leave and free meals when working on site. If you think you might be that person, please read the full job description and person specification for the role in the vacancies section on our website before applying.

To apply, please email your CV along with a short paragraph, setting out your reasons for applying and relevant experience to Zakiyah Kihl, HR Manager.

Closing date: 11am on Thursday 25 July 2024

Applicants must provide evidence of the right to live and work in the UK.

Goodenough College is committed to and proud of its equality of opportunity and diversity in employment. We welcome all applicants. If invited to interview, please let us know of any specific access requirements you may have