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Our client is a successful and well-established company. They are looking for an experienced Sales Support Administrator / Customer Service Administrator to join them on a fixed term temporary basis for 6 months. This role will need someone who can multitask efficiently, manage a wide variety of administration and coordination tasks, and is confident on the phone with customers.

PLEASE ONLY APPLY FOR THIS ROLE IF:

* You can start immediately, or with 1 week’s notice maximum

* You have at least 3 years experience in both Administration and Customer Service roles

* You are experienced with Microsoft Office, particularly Excel and Outlook.

Salary: £12.34 per hour (based on £24,600 a year).

Working hours: A typical working week includes 2-3 days in the office and 2-3 days at home to support hybrid working flexibility. Business hours of work are Monday to Friday 8:30 – 17:30, though these may need to be adjusted during peak to support business needs.

Responsibilities:

* To provide desk-based, sales support to the sales teams and wider customer base, using the full portfolio of products and services.

* Support activities will focus on both inbound and outbound calls, as well as customer email liaison and efficient orders processing.

* This role suits an energetic and organised individual who can successfully demonstrate a record of supporting internal teams, alongside regular customer liaison, with a sound knowledge of internal systems.

* Planning skills are essential to this role, to ensure a regular and efficient approach to regular customer contact and account reviews, as well as internal, commercial deadlines.

Main Activities/Responsibilities:

* Answering and screening internal and external phone calls and emails.

* Maintaining and updating supplier, sales and customer records.

* Provide customers with quotations and product information as required.

* Oversee the timely and accurate input of daily customer order entry.

* Report on and escalate poor customer satisfaction to line management.

* Report weekly against set KPIs utilising the company’s current BI tool & CRM.

* Any other responsibilities deemed reasonable to support the team and Drive organisation.

* Liaising with other departments on administrative matters of mutual importance.

Required Experience:

* Demonstrable experience in a similar sales support function, making calls and processing orders.

* Experience and competent in MS Office packages, primarily Outlook and Excel.

* Excellent written and verbal communication skills, as well as customer service skills.

* Exceptional interpersonal skills and a proactive approach toward problem-solving.

* Experience in a dynamic, commercial environment with KPIs and time-sensitive, deadlines.

This role would suit someone with previous experience in a similar job, such as; Sales Administrator / Logistics Coordinator / Stock Administrator / Parts Adviser / Parts Coordinator / Production Administrator / Stores Administrator / Stores Coordinator / Administration Assistant / Customer Service Administrator / Sales Order Processor / Internal Sales / Customer Service Coordinator / Sales Co-ordinator / Inventory Coordinator / Logistics Administrator / Warehouse Administrator / Sales Administrator / Account Manager / Office Manager / Claims Advisor / Admin Assistant / Project Administrator / Customer Service Advisor / similar roles