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Customer Analyst required for growing Central Chichester based Company.

* Salary £24,570 DOE plus annual bonus of £2,000 p.a.

* 22 days holiday + BH rising after 3 years of service to 24 days and 27 days after 5 years, many benefits and committed training, support and development.

* Hybrid working – home and office

* Pension

* Healthcare cash plan

* Lots of incentive schemes/rewards

Responsibilities For Customer Analyst:

* Regularly review customer contracted services against operational

delivery to ensure all SLA’s & obligations are met.

* Review customer portfolios and ensure they are maintained regularly to

allow for the most accurate reporting possible.

* Ensure tasks are tracked through Planner to allow reporting & visibility

across the business.

* Oversee the operational set up of new customers during the onboarding

process.

* Manage customer specific data and requests, ensuring business continuity maintained

As well as

* Attend customer meetings & teams calls, bringing subject matter experts

as appropriate.

* Liaise with analysts across the Commercial Services Team to ensure all

tasks are delivered to the customer on the agreed time frame & to a high

quality.

* Manage incoming email queries from customers, retailers & other

sources in a prompt & polite manner within contractual SLAs.

* Promptly answer inbound calls, dealing with all callers politely and professionally.

* Meet regularly with the Account Management Team as required.

* Identify action points from meetings & reports, follow through to

resolution and communicate progress.

* Report regularly to Senior and Lead Customer Analysts, line manager

and/or Commercial Manager on progress of assigned tasks, successes,

and any potential issues.

* Ensure effective communication throughout the Commercial Services

Team, proactively collaborating with all analysts & supporting in

completion of any relevant tasks to provide the best customer outcomes

Candidate requirements for the Customer Analyst:

* Exceptional IT skills especially excel and working with large amounts of data

* Excellent numeracy

* An aptitude for, and an enjoyment of analysis

* Experience of using Excel (and the aptitude to upskill)

* Highly organised and accurate

* Strong customer service/communication skills

* Ability to work in a pressurised environment

* Confident and professional

* Resilient with an excellent work ethic

* Accurate and thorough with own workload

* Self-motivated with a can-do attitude

We are looking for a confident, analytical and motivated person to join an amazing company in Central Chichester. The position of Customer Analyst is a very detailed, busy, analytical and customer focused role; working with large amounts of data and a variety of key customers.

A hybrid position working with a lovely bunch of people. Informal culture with a high level of professionalism. Impressive client base and a company who are looking to invest long-term in their new recruit