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Are you ready to own defining and designing new products?

A new role, where a great deal of satisfaction and recognition can be gained from taking new products from inception to a technically robust and ready state that our customers can enjoy?

You will need to possess a good technical understanding of the ISP / Fibre Broadband industry, likely to have come from a technical engineering or software development background. You will have a strong customer-centric, business-focused mindset, with good knowledge of tech trends. You will also be able to evidence where you have worked with and influenced all the key business areas involved, such as, Marketing, Propositions, Sales, Customer, Operations, Technology, Legal, etc 

If you have the sector experience and prior experience of managing the technical implementation of similar products end to end, bringing a structured approach and knowledge of product artifacts required, including roadmaps, prototyping and research techniques, then we would love to have a chat about your successes. 

Accountability & Responsibilities

Ownership of Technical delivery of both existing and new Services and Products for Gigaclear Customers

Working with Proposition managers, customers and other key stakeholders in the CMO directorate to define and agree Product features, functionality and capabilities required

Working with Technology teams, 3rd parties and the Project Manager to develop implementation projects and the necessary processes to enable successful operational launch.

Responsible for in-life oversight of Products to ensure they continue to meet the original design intent and the defined features, functionality and capabilities 

Working with all interested parties to consider implementation and in-life management impacts on all business departments in Gigaclear

Contribute to and support the Proposition managers (or other relevant stakeholders) in the development of business cases and ROI models for each Product, including in-life operational management

Working with QA teams, business stakeholders and operations leaders to define and execute adequate test programmes to assure Technical Readiness

Define and provide training to internal teams to support Operational Readiness

Provide accurate and complete visibility of all initiatives in an easy to consume manner

Measure, report, analyse and continually improve the performance of our existing Products, supporting operational escalations where appropriate to inform product and process changes

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

Generous employer pension; up to 8% matched contribution 

Income protection & life assurance 

25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!  

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice 

Unlimited access to online training and development content via our Learning Management System 

Long service benefits and monthly employee recognition 

Enhanced maternity and paternity provisions 

Flexible working environment 

Health & Wellbeing initiatives and company funded social events 

Our values

Our approach is to work guided by our mission, vision and values.

Find a way, Be committed, Do the right thing, Keep it simple