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Systems Support Engineer

York

Up to £40,000

VIQU has partnered with an innovative technology solutions provider that specialises in helping organisations optimise and secure their digital infrastructure.

They are seeking a skilled Systems Support Engineer to deliver outstanding technical support across a range of environments, including public and private clouds, networking, and systems infrastructure. The successful Systems Support Engineer will provide high-quality proactive support for managed service clients, ensuring systems are maintained for maximum reliability. The Systems Support Engineer will also assist with project implementations, mentor junior team members, and contribute to customer-specific technology initiatives.

Key Responsibilities of the Systems Support Engineer:

Provide comprehensive support for customer networks, applications, and hardware
Oversee, update, and secure Azure Stack systems
Execute data backups and disaster recovery processes as needed
Diagnose and resolve issues across hardware, software, and networks
Monitor system performance, implementing adjustments to enhance efficiency and uptime
Apply robust security, resilience, and backup measures
Maintain and create user guides and technical documents to streamline processes
Collaborate with vendors and technical teams to ensure swift issue resolution
Participate in on-call support rotation
Essential Skills Required of the Systems Support Engineer:

Solid experience installing, configuring, and troubleshooting Windows and Linux environments
Strong knowledge of cloud technologies, particularly in Azure and Azure Stack
Proficient with virtualisation and containerisation tools like VMware and Hyper-V
Strong understanding of networking, including OSI layers and TCP/IP
Familiarity with enterprise-grade hardware solutions for compute, storage, LAN, WLAN, and EUC
Hands-on experience with monitoring systems (e.g., LogicMonitor, SolarWinds, PRTG)
Demonstrated ability to create and maintain quality support documentation
Certifications such as CCNA, MCSA, or VCP (desired)
To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on (url removed).

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

Systems Support Engineer

York

Up to £40,000