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Our client are looking for a dedicated Sales and Operations Manager to oversee their Sales department and ensure they provide the best customer service in the Retail industry. The successful candidate will have excellent communication skills, a positive attitude, and a passion for providing top-notch customer service.

Client Details

This role is within a well-established, medium-sized retail company based in Hove. The organisation takes pride in its welcoming, supportive environment and commitment to employee satisfaction.

Description

Develop and implement customer service policies and procedures
Driving sales performance through implementing effective sales strategies
Handle complex customer complaints and issues
Provide training and support to team members
Work closely with other departments to ensure a consistent customer experience
Analyse customer feedback and purchasing trends
Drive continuous improvement in the Sales department
Represent the company at industry events and conferencesProfile

A successful Sales and Operations Manager should have:

A proven track record in a Sales and Operations Management role within the retail industry
Exceptional communication and interpersonal skills
Strong leadership and team management abilities
Ability to handle stressful situations and remain patient and professional
Excellent problem-solving skills and a customer-focused approach
A passion for delivering high-quality customer serviceJob Offer

A competitive salary in the range of £32,000-£35,000
A supportive work environment in a well-established retail company
Opportunities for professional development and growth
An opportunity to make a real impact in the customer service departmentIf you are a dedicated professional looking for a rewarding role in Sales and Operations Manager in Hove, we encourage you to apply. This is a fantastic opportunity to join a respected retail company and really make a difference