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Operations Administrator

We are a dynamic and family-run engineering company based in the Northeast of England, known for our commitment to quality and excellence in the field. We are currently seeking a highly organized and experienced Operations Administrator to join our team. This role will report directly to our seasoned Divisional Manager and will play a crucial part in ensuring the smooth operation of our business.

Responsibilities:

Order Process Management:

Oversee the administrative aspects of the order process, including quotes, sales orders, and purchase orders.
Ensure accuracy and efficiency in processing orders to meet customer expectations.

Engineering Works Planning:

Collaborate with customers to plan engineering works and coordinating schedules to meet project timelines.
Ensure that Engineers have the necessary equipment and resources to execute projects successfully.

Customer Queries:

Address and resolve customer queries promptly and professionally, maintaining a high level of customer satisfaction.

Administrative KPIs:

Lead the office team in achieving key performance indicators (KPIs) related to administrative tasks and order processing.

Team Leadership:

Provide leadership to the office team, fostering a collaborative and efficient working environment.
Mentor and manage team members to ensure optimal performance.

Qualifications and Experience:

Previous experience in an engineering role, ideally with a focus on overhead cranes.
Proven experience in an operations administrator role, demonstrating strong organizational and multitasking skills.
Experience in managing people, with the ability to motivate and lead a team effectively.

Key Skills:

Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software.
Familiarity with engineering processes and terminology.

How to apply:

If you have the relevant experience and skills for this role, we invite you to submit your CV